Zurich teams up with Klook to transform airport delays into comfortable waits

Zurich teams up with Klook to transform airport delays into comfortable waits | Insurance Business Asia

Travel

Zurich teams up with Klook to transform airport delays into comfortable waits

Partnership reflects company’s intent to “go beyond what customers anticipate”

Travel

By
Roxanne Libatique

Zurich Insurance has teamed up with Klook, a leading name in the travel and leisure e-commerce sector, to introduce a service called FlyEasy.

This initiative aims to alleviate the hassle of prolonged flight delays for travellers by offering them free access to airport lounges globally when their flights are delayed for more than two hours, sidestepping the traditional requirements for filing claims or undergoing application processes.

What is FlyEasy?

Powered by the Zurich Edge technology, FlyEasy is designed with a focus on prioritising customer needs, offering a value-added benefit during travel disruptions.

For Singapore residents to benefit from FlyEasy, they need to be covered under a qualifying Klook Protect policy and register their flight information on the FlyEasy platform managed by Zurich at least one day prior to their flight. In case of a delay meeting the criteria, customers are informed through an email and SMS, which includes a code for lounge access. If an airport lounge is not accessible at the moment, the code can be used at any other airport lounge within a six-month period.

Roopa Malhotra, APAC head of customer and digital at Zurich, conveyed the company’s intent to go beyond what customers anticipate through FlyEasy.

“FlyEasy highlights our commitment to providing innovative and differentiated solutions that address real-time customer needs. This seamless, technology-driven approach gives ultimate convenience to our customers, allowing them to enjoy their travels as we provide them with peace of mind and turn inconvenient disruptions into more pleasant experiences – while also relieving them of complex claims processes,” she said.

“We’ve always put customer centricity as a priority at Klook, and this development is a step forward for us providing a smoother travel journey for our customers together with Zurich,” said C.S. Soong, vice president of corporate development at Klook. “We’re rooted in enhancing the overall travel experience by enabling customers to discover and book all they need for their trips on our platform and provide quality at every touchpoint to offer them ease of mind.”