Vero Insurance takes proactive stance on customer vulnerability

Vero’s head of consumer, Jane Brewer, has urged organizations to be more vigilant for the additional risks faced by vulnerable customers – including fraud and scams.

With severe weather events and rising costs of living, New Zealand communities are facing a number of challenges, making it all the more crucial to proactively identify, support and protect customers experiencing vulnerability.

“New Zealand communities are currently experiencing a number of challenges that may lead to a vulnerable state for some, including the impacts of severe weather events and the rising cost of living,” Brewer said.

Vero’s Customer Advocacy teams and field representatives have taken the lead in identifying customers in need, with over 695 customers contacted so far. Of these, more than 80 have been given additional support such as rebuild prioritization and referrals to Lifeline Aotearoa.

“Scams do not discriminate; unfortunately, they can happen to any one of us and at any time, but at this time we need to keep an eye out for fraudsters preying on vulnerable customers following the recent weather events in an attempt to take advantage of people when they’re at their lowest,” Brewer said.