Revealed – Insurance Business 5-Star Underwriters 2022

Coverage;
New business turnaround times;
Claims turnaround times;
Broker support;
Commission structure;
Overall service levels; and
Premium stability.

Finally, IB named those rated 80% or greater 5-Star Underwriters for 2022.

The list features Mark Morilla, a senior portfolio underwriter for commercial at Unica Insurance (Unica) since March 2019, who stood among the nominees by being best known for focusing on solutions.

According to his colleague, Morilla exemplifies Unica’s hands-on, personalised approach to serving brokers despite the limitations imposed by the COVID-19 pandemic.

“Mark was recently tasked to fill in for a colleague not knowing the complexities of an account and was provided with a short timeline to find a solution to retain it,” said Monica Celisano, regional vice president of commercial at Unica. “By quickly establishing contact with our broker partner through a video call, Mark was able to address their needs from start to finish and retain this high margin account with terms that were agreeable to all involved.”

Another underwriter that stood out among the nominees was Melissa Woods, a commercial lines underwriter for The Portage Mutual Insurance. Since entering insurance in 2006 to handle basic auto insurance, she was often curious about other careers in the industry, such as underwriting and claims.

Reflecting on her insurance journey, Woods said she would not be an underwriter today without the support of her commercial underwriting team and other department colleagues.

You can find more about the insurance journey of Morilla and Woods and the rest of Insurance Business Canada’s best underwriters in Canada for 2022 by reading the 5-Star Underwriters 2022 report.

Insurance Business Canada (IBC) has unveiled its 5-Star Underwriters for 2022 – companies that have gone above and beyond for their clients amid the persistence of COVID-19 and other factors that have impacted the insurance industry.

Insurance Business (IB) identified this year’s best underwriters in the Canadian insurance industry by undertaking a rigorous marketing and survey process, leveraging its connections to brokers across the country. As part of the process, the Insurance Business team asked brokers to nominate their underwriters and rate them on seven key criteria:

Coverage;
New business turnaround times;
Claims turnaround times;
Broker support;
Commission structure;
Overall service levels; and
Premium stability.