QBE European Operations has appointed Scott Jacobs as Head of Core Claims

Authored by QBE

In his new role, Scott will lead a department operating across multiple lines of business, handling claims up to a value of £500,000. His role is based in Leeds and reports to Mike East, Claims Director.

Scott joined QBE in 2011, and most recently was a Service Excellence Manager in Core Claims. He takes over from Nathan Fuller, who was recently appointed Chief Operations Officer, QBE International.

Mike East, Claims Director, QBE European Operations, said: “I am delighted that Scott will take on this new role to drive our strategic priorities across core claims. He has been instrumental in introducing an innovative culture across the QBE claims function, including the implementation of bionic technology to ensure our claims employees have more time to focus on customers.”

Scott Jacobs, Head of Claims, Core, European Operations added: “I look forward to continuing to focus on embedding a customer centric culture, increasing operational efficiency and building an expert and empowered workforce for the future.”