QBE creates Client Proposition team and appoints Matt Lacy as Director

QBE announces the establishment of a Client Proposition team and, with immediate effect (9 February 2023), the appointment of Matt Lacy (pictured) to take the helm in a newly created role of Director of Client Proposition.

The Client Proposition team brings together multiple specialisms under one leadership structure, and is part of QBE’s drive to further enhance its client offering and deliver a market-leading service. 

The team will comprise of four units: 

Client Management, with responsibility for supporting QBE’s largest clients, in partnership with brokers;Risk Solutions, a 24-strong team of risk management professionals providing risk education and risk mitigation advice across a range of practices from property and casualty to motor and financial lines;Proposition Management, to ensure QBE’s offering is relevant and designed with its chosen sectors in mind;Client Capability, to focus on segmentation, satisfaction measurement and insight.

Matt has over 20 years’ experience in insurance and has been with QBE since 2002, holding a variety of positions including Head of London Markets, Director of Casualty and, most recently, Programme Director for Construction and Multi-National.  Matt will report into Andrew Besant, Chief Customer Officer, QBE European Operations.

Andrew commented “”Matt has been an integral part in the success of QBE’s insurance division. He knows our clients and their requirements well and his technical underwriting experience will be invaluable as we look to strengthen how we engage with our clients. His appointment is another excellent example of the strength of our internal pool of talent.”

Authored by QBE