Peoplecare teams up with tech service providers Boomi and Atturra

Joanne Williams, enterprise solutions lead at Peoplecare, said Boomi will enable new, digital self-services and strengthen the insurer’s existing contact centre for those who want to speak to a person.

“We pride ourselves on making health insurance easy and prioritise value to ensure our members maximise their cover. Our legacy method of communication centred on members calling into our contact centre; however, today’s Australians are tech-savvy and demand omni-channel experiences across platforms and devices,” Williams said. “Boomi helped us unlock our blind spots, empowering us to provide more personalised and proactive communications to our members about their policies.”

Read more: Medibank launches online psychology clinic

Nathan Gower, head of business development for Australia and New Zealand (A/NZ) at Boomi, said health insurance funds need to find competitive solutions as Australians have a wide variety of private health insurance options.

“By removing the bottlenecks across the company’s complex mutual and managed health fund operations, Peoplecare can now make more member data readily available, providing a more personable service and making the moments in members’ lifetime health journey matter,” Gower added.

Boomi introduced Peoplecare to IT service provider Atturra to support the AtomSphere Platform implementation and establish standards for its integration practice.

Commenting on the partnership, Jason Frost, executive general manager, Atturra Data and Integration, said: With experience enabling FSI clients across Australia and our hand-in-glove Boomi relationship, we were a great fit, offering up a solutions architect to work in-house that neatly slotted into the Peoplecare team for the initial roll out. We’re helping Williams and her team get it right from the start, creating a centralised data framework instead of treating integration point to point.”