Partners Life revamps executive team with newly created roles

Partners Life revamps executive team with newly created roles | Insurance Business New Zealand

Life & Health

Partners Life revamps executive team with newly created roles

Changes expected to drive growth, boost customer focus

Life & Health

By
Roxanne Libatique

Partners Life has restructured its executive team to support its growth initiatives and strengthen its operations.

The leadership changes, which take effect on Oct. 1, are intended to enhance the company’s distribution channels and customer service focus, according to CEO Michael Weston.

Partners Life’s new chief distribution officer

As part of the changes, Andries van Graan (pictured, right), formerly chief of adviser distribution, has been promoted to chief distribution officer.

Partners Life’s new chief customer solutions officer

Kate Dron (pictured, left), who previously served as chief and appointed actuary, has been appointed chief customer solutions officer.

Her focus will be on developing customer-centric offerings that meet diverse needs while improving simplicity and accessibility.

She will also work with the company’s technology division to establish a new data, analytics, and insights team. This team will drive customer insights and enhance both product development and the overall customer experience.

Weston expressed optimism about these leadership shifts, highlighting the significant expertise of van Graan and Dron.

“I’m excited that Andries and Kate are taking on these newly created roles. They are seasoned industry professionals with an outstanding track record. By leveraging their expertise, Partners Life will continue to be at the forefront of our exciting and ever-changing industry focused on building a brighter and more secure future for New Zealanders,” he said.

These leadership changes align with broader trends in the New Zealand insurance market, where demand for employee benefits is rising.

The survey, conducted in May, gathered input from over 1,200 employees and highlighted increasing preferences for flexible work conditions and health insurance benefits.

Eighty-three percent of respondents reported a desire for flexible work arrangements, and 76% favoured hybrid working models that combine office and remote work. Additionally, 64% of employees indicated that health insurance is now a key factor when evaluating job opportunities, compared to 57% in 2022.

However, fewer employers appear to be aligning with these preferences. The survey found that only 29% of employers plan to offer health insurance in the next year, a drop from 34% in 2022. Furthermore, just 33% of employers intend to fund Employee Assistance Programs (EAPs), down from 43% previously.

In addition, only 12% of employers are considering expanded parental leave benefits, although 26% of employees expressed interest in more than the legal minimum.

In addition to health insurance, workers also showed interest in other coverage options, including income protection (48%), life insurance (43%), and serious illness trauma cover (42%).