NYSE-listed Genpact partners with Claim Genius

21 February 2022

Professional services firm Genpact says its platform is now integrated with Claim Genius’ AI-based claims solution for auto insurance to create a smoother process and deploy analytics.

Claim Genius aims to reduce claims processing time, lowering costs. Its solution helps automate and streamline the insurance claims process.

“Our vision is to make touchless claims a reality,” Founder & CEO Raj Pofale said.

“Integrating our proven and powerful AI engine with Genpact’s Claims Manager will give insurance companies an agile and intelligent system with a significant upside in efficiency and accuracy to enhance the customer experience and claim outcomes.”

Claim Genius is based in New Jersey and has development centres in Nagpur & Hyderabad. Its patent-pending artificial intelligence (AI) image analysis and predictive analytics provides instant damage assessment, condition, and damage estimate from uploaded videos or photos through easy-to-use mobile app technology.

Claim Genius allows straight-through processing and low-touch claims handling through remote inspections and automated estimates, AI and advanced analytics enabling early identification of severity, subrogation, fraud recognition, and litigation, agreement tracking and monitoring and compliance enforcing, pen architecture for ease of integration and connection with client and partners, increased management visibility into operations and access to continuing innovations in computer vision and machine learning advances.

Genpact says the technology “connects the dots for the industry” across the entire process of managing claims.

“With the integration of Claim Genius and its enhanced AI capabilities, Claims Manager will be able to offer seamless virtual auto inspections reducing processing time and cost up to 50%,” Genpact said. “These step change improvements will have a direct impact on improving both the adjuster and customer experience.”