NTI expands repairer network
NTI expands repairer network | Insurance Business Australia
Motor & Fleet
NTI expands repairer network
Repairer has a longstanding partnership with the company spanning over 20 years
Motor & Fleet
By
Roxanne Libatique
Logistics and transport specialist insurer NTI has welcomed Royans to its national network of premium and local repairers.
Royans is Australia’s largest truck and trailer accident repairers with locations across Australia.
Adam Craft, national manager repairer networks at NTI, said the insurer has been working with Royans for more than 20 years.
“Back in 2004, Royans (Brisbane) was the first repairer on the East Coast to adopt the high premium repairer standards, since that time, Royans grew its premium repairs to offering it to six branches, and now we’re thrilled another five of their locations are being added to our premium repairer network, with another two local repairers also joining,” he said. “NTI is constantly reviewing the landscape to see where we may need more repairers to help our customers in their time of need. The additional Royans repairers are in a mix of regional and metropolitan locations on key transport routes across Australia.”
Graeme Sharp, national sales manager at Royans, said the partnership will provide more benefits for both organisations’ customers over and above the additional locations.
“It’s always been great to work alongside the NTI team to provide the best outcome for our mutual customers, during what is generally a very difficult time,” Sharp said. “Royans will provide industry leading service, repair quality and turnaround time.”
NTI’s repairer network
NTI’s repairer network is composed of 27 premium repairers meeting NTI’s strict criteria across specialist skills, workmanship, facilities, equipment levels, industry experience, and trained tradespersons, along with 39 local repairers servicing smaller, less complex repairs.
“Our customers can go to any of NTI’s premium or local repairers with their claim number, and the repairer has automatic authority to start repairs. NTI had independent research completed showing our premium repairer network gets NTI claims repaired, on average, nine days faster than our competitors,” Craft said. “All NTI repairers in our networks must meet the highest level of standards around facilities, equipment, skills, knowledge, and experience. They also must live and breathe NTI’s core values and provide an excellent customer experience.”
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