Meet Australia's top insurance brokerages for 2024

Meet Australia’s top insurance brokerages for 2024 | Insurance Business Australia

Insurance News

Meet Australia’s top insurance brokerages for 2024

Firms recognised for excelling in providing client-focused solutions

Insurance News

By
Roxanne Libatique

Australia’s top insurance brokerages are continuing to prioritise strong customer relationships while integrating new technologies to enhance client services.

Despite the growing influence of digital tools, personal connections remain key to delivering standout service in the insurance sector.

The latest Insurance Business Australia Top Insurance Brokerage list, now in its 12th year, recognises firms that excel in providing client-focused solutions.

Selection process for Insurance Business Australia Top Brokerages 2024 list

To determine the rankings, brokerages were invited to submit data on their operations, including key performance indicators such as client base, revenue, and policy growth.

To qualify for consideration, brokerages had to be headquartered in Australia and employ at least three brokers. Rankings were calculated based on cumulative scores across several criteria, including:

number of clients;
client growth;
clients per broker;
policies written; and
revenue per policy.

The brokerage with the lowest overall score across these categories achieved the highest ranking. This methodology ensures that brokerages are recognised for efficiency and performance, regardless of their overall size.

Australia’s top insurance brokerages for 2024

Among this year’s top brokerages are West Rock Insurance Brokers and Eternity Insurance and Financial Services.

West Rock Insurance Brokers

West Rock Insurance Brokers, located on the Sunshine Coast, focuses on providing a personalised service to its clients nationwide.

The firm offers access to a broad network of insurers, both domestic and international, enabling clients to select from a wide array of options. Its approach also simplifies policy renewals, offering comprehensive solutions to manage client insurance portfolios more efficiently.

It places emphasis on building long-term partnerships with clients, focusing on affordable coverage and effective risk management strategies. By aligning its services with client needs, the brokerage aims to foster growth not only for its clients but also for the communities in which they operate.

The success of these brokerages underscores the importance of blending personalised customer service with modern technological tools, as firms across the sector seek to enhance client satisfaction and drive growth in a competitive market.