Fidelity Life eases burden for flood-affected customers in Dunedin, Clutha

Fidelity Life eases burden for flood-affected customers in Dunedin, Clutha | Insurance Business New Zealand

Catastrophe & Flood

Fidelity Life eases burden for flood-affected customers in Dunedin, Clutha

Other insurers also step up with relief for affected customers

Catastrophe & Flood

By
Roxanne Libatique

Fidelity Life has introduced a temporary premium waiver for eligible customers experiencing financial difficulty due to the recent flooding in Dunedin and the Clutha District.

Policyholders can apply for a waiver for up to three months, with a potential extension for an additional three months, ensuring that their insurance coverage remains intact during this period.

“We’re here for the good of New Zealand, which means being there for our communities when they need us. We hope this relief offer helps Fidelity Life customers in those areas impacted get through these challenging times with one less thing to worry about,” she said.

Wayne Tippet, executive general manager of claims at AMI and State, urged customers to contact their insurers as soon as they are safe, so immediate support can be provided.

AMI and State customers are advised to file claims online for quicker service. NZI customers are directed to get in touch with their brokers for assistance.

The insurers are reminding customers to stay informed through updates from Civil Defence and weather authorities.

They have also shared several recommendations for managing flood damage. They emphasise that safety should come first, with customers advised to avoid unsafe properties until authorities declare them safe to re-enter. Once it is safe, customers are encouraged to document any damage with photos, keep damaged items for assessment, and contact their insurer to begin the claims process.

Additional resources are available through AMI and State’s Disaster Claims Hubs, which provide guidance on issues such as emergency repairs and accommodation. NZI customers are similarly encouraged to consult their brokers for claims support, while IAG New Zealand offers a Disaster Claims Hub for general advice.

ICNZ chief executive Kris Faafoi emphasised the need for collaboration between government agencies, local councils, the private sector, and communities to mitigate climate risks and adapt to changing conditions.

Faafoi also noted that a national framework for managing natural hazards is necessary, but it should also allow for flexibility in addressing local issues.