Commercial motor collision -Why it’s important to let Aviva know straight away

Authored by Aviva

If your client or their employees are involved in a motor incident, it’s important that we’re contacted straight away – even if it wasn’t their fault or the damage was minimal. A delay can have significant knock-on effects, many of which aren’t always understood.

Ultimately the sooner we’re notified of an incident, the sooner we can help. Crucially that means capturing and notifying us of the other driver’s full name, telephone and registration number.

For example, say a minor collision occurred between a commercial driver and another vehicle – if there was limited/no damage or injuries, they might look to get back on with their day. But if the other non-fault driver reports it, they could be put in contact with a credit hire organisation – we then lose the chance to get in touch and help. This could lead to delays and additional costs that might affect your client’s motor insurance in the future.

Swift reporting allows us to offer support to your client and the other driver from the start, whatever the severity of the incident, as effectively as possible. It also allows evidence such as CCTV or in-vehicle camera footage to be captured, reducing the opportunity for fraud, as we build a clearer picture of what happended.