Canada Life confirms cyber incident at sub-contractor
Canada Life confirms cyber incident at sub-contractor | Insurance Business Canada
Cyber
Canada Life confirms cyber incident at sub-contractor
Matter being taken “very seriously”
Cyber
By
Terry Gangcuangco
Canada Life sub-contractor MSH International has experienced a cyber incident, resulting in the MSH Public Service Health Care Plan (PSHCP) member portal being unavailable.
In a message to PSHCP members, Canada Life apologized and said emergency travel assistance services and comprehensive coverage provider MSH is currently unable to process PSHCP claims or access their status.
“We are working with MSH as they investigate the full impact of the incident and develop their plan to restore service and minimize risk to your information. The priority is to protect your information and ensure that the systems environment is safe before restoring the portal.”
Canada Life’s operations, meanwhile, are not impacted by the MSH outage.
In a separate statement, the Treasury Board of Canada Secretariat noted: “The Government of Canada is meeting with Canada Life on a regular basis to receive updates and monitor progress.”
What do you think about this story? Share your thoughts in the comments below.
Related Stories
Keep up with the latest news and events
Join our mailing list, it’s free!
