Aviva Canada deploys Mitchell International for claims management processing

The WorkCenter solution helps carriers through each of the claims process steps, including loss profiling, auditing and review, repair status, reporting and total loss, a release said. Meanwhile, the Cloud Estimating solution will be used to simplify collision damage appraisals for passenger and specialty vehicles and its counterpart the Cloud Estimating TruckMax solution for medium and heavy-duty vehicles.

Mitchell stated in a release that its solutions and platform allow Aviva Canada to quickly deploy the technology to nearly 1,500 people and 1,000 affiliated collision repair facilities and independent appraisers.

“Our goal has always been to simplify the claims process for insurers and collision repairers, helping them deliver better outcomes to their policyholders,” said Mitchell executive vice president and auto physical damage division general manager Debbie Day. “We take great pride in being selected by Aviva, one of the top carriers in Canada, and look forward to supporting them in their mission to create a bright and sustainable future for their people, customers and communities.”

Mitchell International, based in San Diego, California, helps process millions of transactions for over 300 insurance providers, 20,000 collision repair facilities, and 70,000 pharmacies. Mitchell, Genex and Coventry have together formed a parent brand called Enlyte. Enlyte is committed to simplifying and optimizing property, casualty, and disability claims processes and services.