Allianz awarded for exceptional customer service 8 years in row

Authored by Allianz

Insurance consultancy Gracechurch has awarded Allianz Commercial its Service Quality Marque (SQM) for the eighth year in a row and is the only insurer to receive this accolade

Run annually, the independent research found Allianz to be particularly strong for its personalised service, with the commercial insurer striking the right balance between expert assistance and online capability through its Claims Hub and Live Chat functionality.

The net promoter score (NPS) for Allianz is at its highest since 2018, with a market-leading position maintained throughout 2023 retaining its number one spot throughout the year according to the Gracechurch survey.

Gracechurch managing director Ben Bolton commented: “Allianz has built on its long history of achieving the Service Quality Marque this year, and brokers are now more positive about its claims service than at any point since 2018. The insurer combines this level of service with its outstanding global reach, broker familiarity, Claims Hub and overall market reputation.”

Graham Gibson, chief claims officer at Allianz Commercial, added: “I’m thrilled to secure this award for the eighth year in a row, which is a significant achievement and I’m really proud of the team. Our aim is to constantly improve the service we provide, and our strong customer-first focus in claims management has strengthened our relationships with broker partners. With a strong team of claims experts and a mixture of digital services, our people and service makes a difference and winning this highlights that. However, this doesn’t mean we won’t rest on our laurels, as we constantly strive to maintain and improve how we support our broker partners in the best way.”