Allianz activates cyclone support

Surge response plan: Additional resources have been allocated to assist customers with claims, available 24/7 via phone (13 10 13) and online.
Local tradespeople and builders secured: Allianz said it is working with local builders and tradespeople to ensure rapid repairs and rebuilding efforts.
Proactive customer outreach: Teams have contacted customers to assess their needs and provide assistance with temporary accommodation and claims support.
Claims support reinforcement: Additional resources have been deployed to Allianz’s call centres and online support systems to handle claims efficiently.
Temporary accommodations: Efforts have been made to secure temporary housing for displaced customers, including sending tents and caravans to affected regions.
Coordination with partners: Allianz engaged with partners to ensure a coordinated response and efficient assistance for impacted individuals.
On-the-ground intelligence gathering: Teams in Port Hedland were monitoring conditions on Friday to assess the cyclone’s potential impact to inform the company’s response.
Disaster and recovery team deployment: Teams have been mobilised to affected areas as soon as conditions allowed.

“Allianz stands ready to support our customers and partners as we prepare for the arrival of TC Zelia,” said Scott Cooper, Allianz’s national manager for disaster and recovery. “Our team has triggered our response plans, activated resources across the business to build out our response capability across areas such as claims lodgement, emergency makesafe, assessing, claims management, and customer communication. We have planned for and responded to events of this nature before and will be with the community as recovery from this event unfolds.”