After a summer of storms, what should insureds expect?

After a summer of storms, what should insureds expect? | Insurance Business Canada

Catastrophe & Flood

After a summer of storms, what should insureds expect?

The industry is grappling with a flood of claims

Catastrophe & Flood

By
Gia Snape

Canadian insurers are dealing with a massive surge in claims following storms and extreme weather events that rocked the country this summer. The sheer volume of claims has led to payout delays and worries over premium inflation.

Industry experts have shared tips for brokers communicating with clients during this tricky time. In a recent panel on Insurance Business TV, Peter Kennedy, national director of Aon Canada’s real estate practice, stressed the importance of brokers and their clients being proactive in the claims process.

“It’s a tri-party agreement between the broker, the client, and the insurance company, and it’s tested during a crisis like this,” said Kennedy. “All parties need to come together immediately to determine what needs to be done and secure resources quickly, as there’s always pressure on resources in disaster areas.

“The faster everyone aligns, the better the results in terms of mitigating loss and resuming operations.”

Separately, Morgan Roberts, VP of RH Insurance at Ratehub.ca, told Insurance Business that payout delays are inevitable. “Right now, insurers are just trying to get the claims assessed and paid out,” she said. “It is taking the companies a little bit longer to be able to get to everything, but they are going as quickly as possible.”

Summer of storms – what is the aftermath?

The P&C insurance industry faced the toughest summer in decades due to severe weather across Canada. According to the Insurance Bureau of Canada (IBC), these events led to an estimated 228,000 claims—a 102% jump from last summer’s 113,000 claims in July and August, surpassing the 160,000 claims made in all of 2023.

Four catastrophic weather events this summer – Toronto and Southern Ontario floods, Jasper wildfires, Calgary hailstorm, and Quebec floods – caused a combined total of over $7 billion in insured losses, the IBC said, citing initial estimates from Catastrophe Indices and Quantification Inc.

As the insurance industry grapples with these challenges, one growing among consumers is the potential impact on premiums. Could policyholders who didn’t file a claim this summer still see their rates increase due to the overall rise in claims?

“It’s not guaranteed, and it might not be every company, but there is the potential that carriers will look at raising rates,” said Roberts, who highlighted that inflation could also play a role in future premium increases.

While it’s too early to say for certain whether carriers will adjust their appetite, policies or coverage options to reflect the trend of increasingly frequent natural disasters, Roberts suggested that their long-term strategies may shift.

“Some insurers could raise in areas, but some insurance companies could also offer discounts,” she noted. For instance, homeowners who take steps to reduce their risks, such as clearing brush away from their homes in wildfire zones, might be eligible for discounts on their premiums.

“Insurance companies are starting to take a closer look at these risks, saying they’ll write the policies but may exclude certain risks or raise deductibles on them,” he said. “It’s crucial that brokers fully understand these changes and ensure their clients are aware of them too.”

Brokers must be proactive amid busy claims period

Serman also noted that in the case of disasters, such as the Calgary hailstorm and Jasper wildfire that impact many insured properties, especially in remote areas, carriers’ resources will be stretched.