Why can’t I log into my Fidelity NetBenefits?

Why can’t I log into my Fidelity NetBenefits?

Either your Social Security Number (SSN), Customer ID or Personal Identification Number (PIN) was entered incorrectly. Things to check: Type in the SSN or Customer ID and PIN with no letters, dashes or spaces. The PIN for NetBenefits is the same as the PIN for the telephone.

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