Why Firms May Reverse Course on AI Plans in 2024: Forrester
Changing investor behavior will also influence the technology that firms deliver to clients in 2024, Raghavan added. The ongoing high-interest environment has consumers looking more at fixed income investments than they have in decades, yet most mobile investment apps can’t meet the demand.
Only 25% of respondents to Forrester’s digital usability study were able to find bonds on a firm’s app, and most apps don’t offer a way to trade them. Fidelity Investments’ app provides the ability to buy a certificate of deposit, but that’s an exception, Raghavan said.
“To me this seems like a real opportunity to add some bond-screening capabilities and really differentiate in the market,” he added.
Raghavan also expects new types of technology to thrive in 2024 as advisors look to attract validators, a demographic that Forrester defines as younger (average of 43), employed and earning an average income of $106,000. At 42%, this group is now the largest segment in the United States.
These investors are more hands-on with their investments but still want to connect with financial advisors.
Advisors launching or moving a practice need more sophisticated and mobile-first technology to reach this demographic; plus, technology vendors taking full advantage of cloud-based services and products can help deliver this in a matter of weeks, instead of months, Raghavan said.
This new model, which he calls “wealth management as a service,” will challenge some of the existing players in the tech landscape.
(Credit: Daniel Chetroni/Adobe Stock)
