Trying to cancel American Income Life Insurance (AIL) policy

Hi all,

I’ve been trying to cancel my life insurance with American Income Life(AIL). They’re a terrible company. Every 6-12 months, they call me nonstop to “review” my policy and try to upsell me shit I don’t want. I finally had enough and decide to cancel my policy with them. Does anyone work there that can shine some light into this process? I’m having a hard time getting this done as I’ve been going in circles with AIL.

For context, I called on 6/6/23. The rep I spoke with said they’ll send out a cancellation letter that I need to sign and they’ll issue a check for the cash value once I send the signed letter back. About a few days later, I received a bill in the mail from AIL, telling me I need to pay the monthly payment (due to my policy being canceled, the auto payment was canceled). Days, then weeks, then months go by and I still haven’t received the cancellation letter they claim to have sent, but keep getting bills in the mail. Each time I call about the bills or to follow up, the rep tells me they’ll order another cancellation letter get sent out via mail. Now I’m getting non-payment notices (mail and email) and that AIL is going to start penalizing my cash value to pay for each month that hasn’t been paid + interest. WTF do I need to do to get this cancellation done? Those fuckers keep telling me they’ll send out the cancellation letter but it’s just not coming. However, the bills and notices they mail out are getting to me just fine.

TLDR- tried cancelling my life insurance policy with AIL. They keep giving the run around about the cancellation letter that needs to be sign and sent back, in the end and penalizing my cash value. They claim the cancellation letter didn’t make it to my home address each time I follow up. How do I end my policy once and for all with these fuckers?