Mom’s life insurance company won’t tell me whether I’m the beneficiary or not…?

My mom passed away in October and I’m slowly working through all of her accounts and getting things taken care of and I found her life insurance policy info, so I called them to begin the claims process today. It was a little odd because I asked them if they could verify that I was the beneficiary on the policy, and I asked because the last conversation she and I had about it a year ago or so she had mentioned something about wanting to switch the beneficiary from me to her sister as my name is on everything else and my aunt was not doing well financially, though she never confirmed whether or not she had done it, and more importantly, her sister died 3 months before she did.

The insurance company took my info like name, address, email, etc and said to call back in 3-5 business days to allow time for their verification process and then they could tell me if I was the beneficiary. Does this seem normal? When I filed paperwork to have her pension and retirement funds released to me they told me on the phone that day I was the beneficiary. Should I assume them not telling me whether I am or not as evidence that I am not? Is this just a standard practice?

submitted by /u/coulsen1701
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