Inactive policy

What does it mean when a Life Insurance company tells a court-ordered beneficiary that there are no active policies under the deceased one's name? For more clarity, a husband divorced his wife and under the divorce agreement was to keep a life insurance policy for his ex-wife and children, let's call this Policy A. He then remarries. The man and his ex-wife end up going to court for a variation order. The man is court-ordered by the judge to maintain a new (lesser amount) policy for his ex-wife and children, Policy B. When the man dies and the ex-wife contacts the Life Insurance company they inform her that there is no active policy under the deceased's name. The second wife's policy, Policy C was cashed out. The ex-wife does not have the Policy B number and the executor (new wife) is uncooperative in supplying it. If the deceased allowed the policy to lapse will the fact there was a court order have any value? The life insurance company suggested the ex-wife to reach out to their legal department with a synopsis of the events involved. Is it advisable for the ex-wife to pursue the matter further?

submitted by /u/jackfridayjollimore
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