Glitch at JPMorgan Chase Caused Double Online Transactions
Around 10:30 a.m. Saturday morning, Chase’s support account tweeted: “We have resolved the issue and will automatically reverse duplicates and adjust related fees. You don’t have to do anything.”
The Associated Press noted in an article Saturday that the technical problem affected transactions on Zelle, the peer-to-peer payment platform co-owned by Chase and other banks. Chase said late Friday it had fixed the “underlying issue” and was issuing refunds and reversing incorrect transactions, the AP reported.
A MarketWatch report Friday noted that Chase customers on social media were reporting payments made through Zelle were being debited twice from their Chase accounts.
On Downdetector, a user, Bronx Train Master, posted Friday: “It is absolutely pathetic that a billion, perhaps trillion dollar organization like JP Morgan Chase can’t fix a computer glitch in over 12 hours. It’s professionally insulting to me. I’m fortunate that I have enough to cover it. Many don’t.”
In January, Bank of America customers reported that payments made through Zelle had caused funds to vanish from their bank accounts; Bank of America remedied the problem and said the funds weren’t missing but delayed, according to a Time article at the time, in which Zelle said its network was working properly.
In March, Wells Fargo addressed technical trouble that caused problems for online banking customers, including those who reported disappearing direct-deposit paychecks.
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