Convertibility Question re Transamerica Super Trendsetter 15-Year Level Term Plan

Hello,

I am having a heck of a time figuring out my conversion options (term –> whole) for my current Transamerica Super Trendsetter 15-Year Level Term Plan, and any help about what the boilerplate in this specific plan says would be appreciated. My goal is to convert it as close to the end of the convertibility period as is safely possible, in order to pay the lower term premium while I can, without triggering the need for another medical check-up/physical.

I asked my agent about convertibility and he said that they are typically convertible for 5 years after being written. I wanted to be sure so I called Transamerica and the rep said it's convertible for the whole 15-year term. With this discrepancy, I asked how to request a copy of my policy be emailed to me, since I couldn't find it in the customer portal. Prior to building a relationship with a "real life" agent, I originally bought it online through an online 3rd party broker (PolicyGenius) and never received a physical copy — I'm a pack rat with vital records, auto/home records, etc.! I requested my policy online and they sent me a confirmation of insurance. Not good! Then I called and they sent me a form that I either needed to fax or mail in with a $25 check. I initially faxed the form in a couple months ago… nothing! Then I mailed it with a physical check about a month ago… nothing again!

So here I am, trying to figure out what my options are because I do *NOT* want to miss my window to convert without a health update, due to certain changes in my health.

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Here are some relevant details from my Transamerica portal… Thank you for any help! I'm getting confused/frustrated by the inconsistent answers I'm receiving and the lack of responsiveness from Transamerica.

Policy Information

Policy Number:

xxxxxxxxxxxxxxxxxxx

Policy Type:

TERM LIFE INSURANCE POLICY

Product Name:

SUPER TRENDSETTER 15 YR LEVEL

Policy Date:

AUG 04 2020

Financial Details

Face Amount:

$500,000.00

Paid To Date:

AUG 04 2024

Premiums/Billing

Last Premium Deposit Date:

AUG 14 2023

Annual Premium (next 12 months):

$220.00

Modal Premium Amount:

$220.00

Payment Frequency:

ANNUALLY

Payment Method:

DIRECT BILLING

Coverage Information

Information As Of:

MAY 15 2024

Policy Number:

xxxxxxxxxxxxxxxx

Policy Type:

TERM LIFE INSURANCE POLICY

Kind Code:

N/A

Plan Code:

TD549B

Product Name:

SUPER TRENDSETTER 15 YR LEVEL

Risk Class:

PREFERRED PLUS NON-SMOKER

Face Amount:

$500,000.00

Policy Fee:

$30.00

Issue Date:

JUL 27 2020

Status:

INFORCE PREM PAYING

submitted by /u/NoNotThisPig
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