Company won’t give me (named beneficiary) any information

So I’m one of two beneficiaries on my stepdads policy. The other is my estranged mother. They contacted me to tell me I was on the policy and got me to fill out the forms with my bank details etc. this was over a month ago and I’ve heard nothing back. I have called and emailed several times since – my emails get ignored and my calls always go like this

Vitality: hi can we have the claim number and policy holders date of birth Me: here’s the claim number but I don’t know his date of birth as we weren’t close (I last spoke to him when I was in my early 20s…I’m nearly 40 now) V: well we can’t continue this call, bye

This is incredibly frustrating as obviously I will NEVER know his DOB as he’s dead and kind of hard to get hold of to ask.

So where do I stand? I’m legally entitled to the information about the claim I’m financially benefitting from but I still don’t even know if they got my forms because nobody will speak to me to tell me!

Any advice??

submitted by /u/Outside_Ad4957
[comments]