12 Actions TD Ameritrade Advisors Should Take During Schwab Transition

Then “focus on communication,” they said. “Establish a communications timeline that repeatedly reassures them that they will receive the same level of advice and services, they will see some improvements, and that some processes will be different (which is not bad).”

5. Avoid potential pitfalls.

“A transition of this magnitude is a lot to stay on top of, but mistakes can be costly,” Fritz and Asher said, noting “there are two major pitfalls to focus on.”

The first mistake would be “assuming your vendors are ready for the change,” they said. “’It is imperative to proactively confirm with the providers of your current tech stack that they are plugged into Schwab and to understand what they are doing to prepare for transition. If you find they are not ready or willing to handle the transition, it’s time to decide if they are the right vendor for you going forward.”

The second mistake would be under-communicating, they said, adding: “The risks of under communication will lead to headaches down the road. Remember that when you send out an email, not everyone will read it or read it at the same time. Repeat messages, put them in different formats, and consider multiple methods of communications.”

6. Follow an operations to-do list.

In the early second quarter this year, F2 manager Greg Elliott said in the second part of the series, advisors should:

Designate a Firm Security Administrator (FSA)
“Journey-map your operational processes,” documenting the “current state and highlight the different touches and pain points along your processes” ‍
Engage your current third-party technology integration providers
Explore ways to leverage application programming interfaces
review all TDA Veo One users; and
review and refine rep codes.

Then, in Q2:

Log into the Schwab Advisor Center, attend events and start training
Update client accounts information, preferences, authorizations and paperless settings
Address your firm’s single sign-on capabilities and cybersecurity policies; and
Ensure your third-party managers are available on Schwab.

In Q3, close to the transition, Elliott said, TDA advisors should:

Review client direct deposit and the ACH instructions catalog
Make a list of open orders to transfer
Review Back Office Alerts; and
Archive Veo One data files from the inception of your rep codes.

7. Take advantage of Schwab features not offered by TDA.

Although “many features are the same on both platforms,” Elliott said, “Schwab Alliance will bring a few added benefits to you and your clients. Schwab has more estate planning, trust services, banking and lending, alternative investments, and mutual funds options available.”

Therefore, this is a good time to “explore ways to take your business to the next level with their new product offers,” he said.

8. Create a checklist for each client persona.

“To effectively build a comprehensive communications plan, create a checklist for each client persona,” Asher said in the third part of the series.

“The checklist will be different for each persona and will include a mix of the following advisor and/or client actions,” she said:

Client document preservation
ACH/direct deposit instructions
Payment features such as checks and debit cards
2024 tax preparation; and
Open orders.

On the tax front, she explained: “Clients will likely receive tax documents from both TDA and Schwab for 2023 for times representing pre- and post-conversion. Remind them to look for two documents in January 2024 before they send information to their accountants or file their taxes.”

9. Prepare clients for the conversion from AdvisorClient to Schwab Alliance.

“Rather than just mapping the AdvisorClient experience to Schwab Alliance, now is a great time to assess your overall client portal experience” and figure out if clients will “have to access multiple portals for different information,” Asher said. If so, it’s best to figure out if “there a better way to consolidate activities so clients have one portal,” she added.

10. Build a client engagement timeline.

With only a few months remaining until the conversion, now is the time to start the planning and preparation process, Asher said, suggesting TDA advisors create a timeline of client communications within the planning process.

“For example, 60 days prior to conversion (estimated beginning of July), Schwab will contact account holders directly to share disclosure and notify them of the conversion,” she said. “Prepare your clients for this notification in June to avoid having a deluge of concerned clients calling in if they receive this notification without warning.”

11. Ask your vendors some key questions.

“Make sure you ask your vendors and get clear answers,” Fritz and F2 director Scott Lamont said in the fourth part of the series.

Those questions include:

Is anything going to change from your perspective when I go through this transition?
How will the day-to-day processes change in how we work together?
Do you have a different integration that allows me to do something I couldn’t do before because I am on Schwab’s platform?
If there are changes how will my staff be trained on them?
Do I have the right support person (who do I call if something does go wrong during the conversion?)

12. Think beyond the conversion.

“While you are engaging with all of your vendors, take this opportunity to look beyond the parameters of the transition and ensure you have the right vendors in place to support your business where it is and where it is going,” they said.

“Take this opportunity to look at additional tools and vendors that could enhance your existing platform post conversion,” they added. “While you won’t want to change vendors unless absolutely necessary before the transition, this is an ideal time to plan for the future vendor changes you might decide you need to make after you convert to Schwab.”

Discussion questions they suggested raising include:

Who has my client data and how much of my data do they have?
How are you securing my data?
What cybersecurity certifications do you have and which are you pursuing?
What other services do you have?
Are there features that have become available due to moving to Schwab?
Can I negotiate this price?
Are there things I’m not using and paying for? Are there things I’m not using and paying for?