Online Used Car Dealer Vroom Shutting Down Leaves Customers In The Lurch

Screenshot: Click2Houston/YouTube

We’ve known for a while that things weren’t going great for the online used car dealer Vroom. Back in 2022, it was sued by the state of Texas for its shady sales practices and later that year managed to lose more than $50 million in a single quarter. Now that Vroom has finally shut down, seemingly for good, Click2Houston reports that the abrupt closing has left customers with all sorts of questions.

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For example, while it may not be the end of the world to lose out on the rest of the basic 90-day/6,000-mile warranty that Vroom included with every car that it sold, some customers paid extra for a 10-year/120,000-mile warranty. Is that warranty still going to be valid? If not, are those customers going to be compensated in any way?

Additionally, what about people who were in the middle of the car-buying process when Vroom announced it would be closing down? Click2Houston spoke with two women who had already made down payments on cars through Vroom and are now having a hard time getting answers about what happens next.

“I’m unable to get on the app, to check the status of my delivery,” Kerra Wade told the news outlet. “I just feel very, overwhelmed. Distressed. Well, I’m a single mother… I don’t just have cash to just be purchasing cars and things like that.”

Meanwhile, Lynn Ruggieri said, “I’m worried that I’m going to lose my money and… not have a car. And I don’t have a car right now. I can’t get a hold of them. I don’t have a car, and I don’t have my money.”

Unfortunately for those involved, it’s still not clear what’s going to happen next. Vroom reportedly told Click2Houston that it is currently “working to close all deals that were in progress,” but what that will look like in practice still remains to be seen.

Houston-based car buying company Vroom shuts down, some customers left in limbo