DE&I: Keeping it authentic & impactful

In the years following the pandemic, diversity, equity, and inclusion (DE&I) became a top priority for many companies. It was encouraging to see businesses take meaningful steps toward building more inclusive workplaces and marketing strategies. But as economic uncertainties arise, some companies are starting to pull back. It’s disheartening to see organizations like Tesla, Zoom, and Wayfair scaling down their DE&I efforts, treating them as expendable rather than essential. 

As marketers, we cannot afford to let this trend continue. The question is: where do we go from here?

Why DE&I still matters
Some companies may view DE&I as a nice-to-have in uncertain times, but the truth is that connecting with diverse audiences has always been good business. Diverse groups in the U.S. are not just cultural influencers; they are an economic powerhouse that brands can no longer afford to overlook.

For example, the 2023 Latino Donor Collaborative (LDC) U.S. Latino GDP Report states that the U.S. Latino economy is valued at $3.2 trillion, making it the fifth-largest economy in the world. This represents a 14% increase from the previous year, and the Latino economy is growing 2.5 times faster than the non-Latino economy. Similarly, the Black, Asian American, Pacific Islander, and LGBTQ+ communities contribute trillions of dollars in consumer spending each year. 

The future of the U.S. economy is inextricably linked to these groups, making DE&I not just a moral imperative but a smart business decision. Companies that prioritize DE&I will be well-positioned to tap into these growing economic engines, driving long-term success.

Doubling down on diverse audiences
Rather than pulling back, now is the time to double down on reaching diverse audiences. Ignoring these communities or treating DE&I as a secondary concern not only risks alienating large segments of the population but also misses out on significant economic opportunities. Diverse groups are the economic engine that will drive future growth, and brands that fail to connect with them risk falling behind.

Leveraging marketing technology for authentic connections
Fortunately, today’s marketing technology gives us the tools to connect with diverse audiences in more meaningful ways. Artificial intelligence (AI) and contextual advertising offer deeper insights into what resonates with specific communities — Hispanic, Black, Asian American, Pacific Islander, LGBTQ+, and beyond. But it’s not just about leveraging technology; it’s about using these tools thoughtfully to create campaigns that feel genuine and authentic.

Imagine campaigns that tell the real stories of people from different backgrounds — stories that reflect their struggles, triumphs and experiences. These are the kinds of narratives that build emotional connections and leave lasting impressions. 

Diverse groups drive the U.S. economy
To truly grasp the importance of DE&I, consider this: U.S. Latinos accounted for nearly 25% of the country’s GDP growth between 2010 and 2020, and their economic contributions continue to grow at an accelerated pace. With Latino GDP now valued at $3.2 trillion, this group plays an increasingly critical role in shaping the future of the U.S. economy. Meanwhile, the spending power of Black Americans exceeds $1.6 trillion, and Asian Americans and Pacific Islanders boast some of the fastest-growing purchasing power in the nation.

These figures represent real opportunities for brands to engage with consumers whose influence and economic power are only increasing. By sidelining DE&I initiatives, companies risk ignoring the very groups that are driving the next wave of growth in the U.S. economy.

Authenticity: The cornerstone of effective marketing
At the heart of any successful marketing strategy is authenticity. It’s not enough to simply include diverse faces in your campaigns; it’s about telling meaningful, relatable stories that go beyond superficial representation. 

Even in challenging economic times, our commitment to DE&I should remain steadfast. Not only is it the right thing to do, but it’s also a sound business strategy. By continuing to engage diverse audiences in ways that feel authentic, respectful, and culturally relevant, brands can build stronger, more lasting connections and capitalize on the economic power these groups bring to the table.

See more:Liberty Mutual’s LGBTQ ERG celebrates 10 years of supporting inclusivity at work

DEI: Building an Inclusive Workplace Experience