Root taps Tractable for AI claims platform

Root Insurance, a usage-based auto insurtech, will use artificial-intelligence technology from Tractable in its claims process. The first implementation will be of Tractable’s AI Subro product for subrogation.

“Implementing AI effectively will set the next generation of insurers apart from incumbents by creating greater efficiencies and a frictionless experience for consumers,” says Mark LeMaster, chief claims and service officer for Root, in a statement. Root could not be reached for comment by publication. “The industry-leading accuracy and breadth of Tractable’s solutions made for a clear choice as our AI partner and serves us well in our mission to deliver world-class technology when it matters most for our customers,” LeMaster added.

Tractable offers a range of claims-focused products using AI technology, including Estimating and Triage, Review, Inspection, and Property. Its other clients include Geico, The Hartford and Covea. Subro is one of its newest products; it launched in July 2021.

Root also offers home and renters insurance. On the auto insurance side, its in the second year of a commitment to remove credit scoring from use in its model.