What should I do if I have a burst pipe?

No-one likes a burst pipe. If the worst happens, don’t delay and follow these steps:

Turn off the water

Turn off the water at the mains by shutting off the main stopcock. This will stop the flow of water into the house and prevent any more coming into the pipes. If any electrical sockets are affected, turn off the electrical supply immediately.

Turn up the heating and open your windows

It’s important to get rid of damp air as quickly as possible. The best way to do this is to turn up your heating to the maximum and open the windows. This will help dry out the house faster. And you can often claim back the additional heating cost.

Go online and log your claim

As soon as you can, use our online portal to log a claim https://www.policyexpert.co.uk/claims/. It’s available 24/7 and is often the quickest way to get the right people to your home.

Check you have Home Emergency Cover

Check your policy documents to see if you’ve got Home Emergency Cover and let us know. With Home Emergency Cover, you have the opportunity to use a local plumber and claim the cost back. You may prefer to deal with someone you’ve already dealt with at this stressful time.

Document the damage

Take as much photographic and video evidence as you can, particularly before any work starts. And keep any damaged items for evidence of a claim, including samples and photos of carpets.