What is the fee consumer has to pay for lodging the complaint with Ombudsman?

What is the fee consumer has to pay for lodging the complaint with Ombudsman?

15) Are there any fees / charges payable for lodging a complaint? No fees / charges are required to be paid. 16) Does the Ombudsman conduct hearings of the parties? Yes, wherever considered necessary, the Ombudsman will conduct hearing of both the Parties.