Wex Benefit Card for Dependent care FSA

Hi, I have Medical FSA and Dependent FSA through my Employer. I got a card in mail for Wex benefits only one card. When ever i am using the card the charge is going against my Medical FSA even for the dependent care (Like my son copay for his Pediatrics services when he has fever).

So I have called up their customer service and they are telling me that their system will automatically recognize the dependent care FSA services and will be charged against dependent care FSA. So i have done a quick search in the google and it says that Pediatrics services are covered under dependent care FSA. But the customer service agent said that she has looked through Wex benefits and saying that it will be covered only under medical FSA. I have looked into it myself and it says that there is a service called “child care” which is covered under Dependent care FSA so i don’t understand why she is saying that this service is not covered when i take my child to a doctor.

I can’t use it for day care as well because my child go to ABA therapy and can’t use it for any of his therapy as well.

Is there a way that i can utilize my dependent care FSA account for my 3 year old autistic kid for any of the services ? any suggestions would really appreciate.