Weird question- my ex husband somehow removed himself from my insurance and messed things up for me

I posted yesterday about my prescription plan coverage through Express Scripts being cancelled as of 1/31 seemingly out of the blue. My insurance in general is unchanged.

I’ve been talking all day to my insurance (United Healthcare) and my HR trying to get this sorted out. United and my HR both show my insurance policy as being active and unchanged.

Well… after some digging, it turns out my ex husband removed himself from my policy on January 29. I was planning to remove him during open enrollment. Our divorce was finalized around Thanksgiving and I wanted to give him some time to figure it out.

Apparently by him removing himself, something glitched and cancelled MY prescription plan. HR is having trouble figuring it out and they have to figure out what happened before they can reinstate it.

I am SO frustrated and also confused. My HR reps and United’s reps all say that my ex should not have been able to remove himself as that’s something only the policy holder (me) should be able to do. Not that I’m upset about the lessened cost of having him removed- I’m upset that I need prescriptions and my coverage is cancelled!

Unfortunately he’s not the kind of person I could ask about this amicably.

So… how was he able to do this? And how did it end up impacting my only prescription coverage?!

submitted by /u/GreenMountain85
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