Surest activation for surgery
The Surest health plan requires me to activate coverage for specific procedures, meaning after activation I'll have 120 days to get the surgery done and not have the claims denied. What's confusing is why the heck there's a 120 day period if you can just reactivate the coverage after 120 days. I called the customer sevice line, and the rep told me that you only have 120 days to get that specific procedure done, then after that for the rest of your existence you cannot reactivate the coverage. This seemed absolutely bonkers to me because obviously you can reinjure yourself or need the same surgery done on the other side of your body. So I called back and a different rep said actually you can activate coverage for the same procedure after 120 days. Does anyone know what the truth is here? If you can reactivate coverage, then why do we even have a 120 day window? Seems utterly pointless to me
submitted by /u/Many-Pool-568
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