SuperPayer UHC. Please help

Hello,

I am dealing with claims that are around 10 months outstanding with literally no help from the billing group. I mean it’s just been insane how bad the billing organization is ran.

Story: Had a kid go to the hospital and has primary and secondary insurance. There was an issue with the coordination of benefits where United (secondary) paid as primary and they ended up rejecting the claims and rerunning them through primary insurance. It took a bit to get that straightened out but the proper primary is now paying. My bills are being paid but there is a line item on each bill titled “SuperPayor UHC” and it adds backs almost the total to each bill. So if a bill was $1000 billed from the physician, the proper primary paid $1000 but I have another line item SuperPayorUHC that adds back $1000. So ultimately, my bills can’t be paid off as the primary is paying the bill but the billing organization has this SuperPayorUHC debiting my account.

Has anyone heard of this? I’m guessing the issue was when United rejected the initial claims and took there money back and it screwed up the bill? But I have no idea and the billing department will literally not help at all which is bizarre as it’s a billing issue, not a health insurance issue. The billing organization has not been able to tell Me what the SuperPayor UHC is and why it’s adding back to my account. They simply say they’ll do an investigation, and call me, which never happens.

submitted by /u/ThrowAway132654
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