Specialist billed for phone call to receive test results

I went to an ENT for suspected sleep apnea. They performed several procedures and tests. At the end of it, they said they would call me with the results from everything. That call came and lasted just a few minutes, where they told me that there was no detected sleep apnea and no suggested next steps. Everything was normal.

My insurance processed the claims and I got the EOB in September. For that phone call, it said the payable amount was $0, and the "Total you may owe" was $0. The notes said the amount was reduced per the provider's contract, and "THIS SERVICE OR ITEM IS NOT REIMBURSABLE IN THIS PLACE OF SERVICE".

But now just yesterday, the claim was "reprocessed" and now they're charging me a copay. I'm guessing the ENT noticed it was processed for $0 and submitted new/different info to get paid? I contacted my insurance customer service chat, who said I can't dispute it because the claim wasn't denied. Is there nothing I can do?

submitted by /u/rvH3Ah8zFtRX
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