please help me understand

hello! i'm hoping someone can explain my situation better than what i've found online and through my doctor.

i see a psychiatric nurse practitioner. she prescribes medication and has diagnosed me. i changed from my father's insurance plan (anthem) to my own (anthem) in roughly june of 2024. since that time period, i've had approximately 6-7 visits. of those, 2 have been filed through my insurance. one was approved and the other denied for lack of timely filing. i called the billing department today and asked why one was approved and filed timely, why one was denied, and if my other visits will be billed to my insurance. the lady at the billing department just told me "don't worry about it" and stated that my provider is not credentialed through my insurance plan. she told me that i cannot & will not be billed for services, but that insurance will not pay them out either. it kind of seemed like she was in a hurry to get me off the phone.

i guess i'm just a little confused on how it works? i don't understand how they make money if they can't bill me or my insurance. i am worried that they WILL bill me and i'll be responsible for the bills. should i contact my insurance or keep rocking with no knowledge of what exactly is happening?

thank you all!

submitted by /u/sluttypuppie
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