Plan Changed Without my Knowledge or Consent

Hey y’all – hoping someone here may have experienced a similar situation and/or might know how to remedy this.

I went to the pharmacy to pick up my monthly meds yesterday only to see that the price had gone from around $55 to $330. I called Anthem to see why (this has randomly happened a couple times and was always fixed easily) only to discover that my plan had somehow been changed from their Silver 94% to their Silver 72%.

I absolutely did NOT do anything or submit any documents to enroll in a different plan. There is zero reason my plan should have been changed and I was certainly never notified of any changes to my plan/coverage.

I spoke twice to an Anthem rep who was extremely unhelpful and told me that essentially it wasn’t their responsibility but rather that of my marketplace (Connect for Health Colorado). I spoke with them twice as well and they said it was Anthem’s responsibility since all they do is sell the plans. Neither would acknowledge that there could be an issue/mistake, just tried to kick me back to the other party.

I have no idea how this could have happened. I received an open enrollment email from my marketplace that said “Your plan will renew for 2025 if you do not choose to enroll in a different plan.” I did not enroll in anything else, and I think they should be able to see that I haven’t submitted any paperwork/applications since purchasing my original plan in 2023.

Please let me know if you’ve been in a similar situation and what steps might be taken to move towards a solution. I’m freaking out a bit at the thought of being stuck with a plan I never enrolled in as I simply can’t afford $3,700+ a year for my medication.

Thanks in advance