Oscar Health Classic Bait and Switch

I signed up for Oscar Health a few months ago. One of the primary reasons I did was because of the free remote appointment option available with many services, as opposed to usual co-pay that you receive in person. I go to try to make an appointment with a PCP and I can’t find the option ANYWHERE. So I call in. They tell me my policy level (Silver, not bronze) doesn’t include that. I ask to speak to a manager, and am put on hold, and conveniently the call drops. I have to call back 4 times, still never get a call back or resolution. I see they have messaged me in the app, and are refusing to contact me outside of 9-5 which is when I work, hourly. Are you gonna pay me for the missed time? I’ve already lost two hours! We end up talking in the chat which is incredibly frustrating and distracting from work as much as a phone call. Lady tells me a different story than her workers. She claims in MY AREA, conveniently, there is no virtual coverage. Wait just a minute. Why is virtual coverage restricted by location????? Why are you just telling me this now??? I’M HAVING A HARD TIME BELIEVING YOU DON’T SAY THIS TO EVERYONE. WTF OSCAR???? I did my research before signing up. They straight up lied. Don’t sign up for OSCAR. Other reasons not to sign up are shitty general coverage locations. The nearest sleep study is 40 miles away in Metro ATL traffic. Availability when trying to make appointments in the app in general. They have one month window to search in for appointments, which, with their limited coverage, they don’t usually have anyone for.