Orthodontist over payment?
Two of my kiddos go to the same orthodontist but started at different times. When we took them in each was given a treatment plan with a total cost (including all maintenance visits) through the end of their care. We paid an amount down and then have made monthly payments. They told us they would always submit to insurance (I had two different insurers in that time and my husband had one), and that would just pay down any agreement faster. Sometime last year we take Child A in and they say, hey good news, payment is done! Sweet! January 15th comes and we get a text that Kid B’s January payment failed (yup that’s because I have a new HSA but good news we paid it in advance so it shouldn’t have even tried!). So we respond, tell them we paid at Child A Jan 2nd appt, and ask for a statement of account so we can see where we are. We get a response the next day, good news, Child B is done now too and you guys have over paid! We will give you the money once insurance stops sending us money. So we request they run the same report from Child A, and wouldn’t you know it we are way over paid on theirs too, but they’re going to hold it until insurance stops sending more payments. Wait a min? Is this normal? And like how much longer would they have collected payments if we hadn’t asked. Yes I know I should have been on top of this stuff but I guess I just assumed they would keep accurate track of money? Can they just hold my over payments? Like this over 1000 dollars maybe closer to 2000. Help! I don’t want to make a stink if this is normal but it sure doesn’t feel it is?
submitted by /u/Opening-Elevator-782
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