Is "Aetna Dental Administrators/Aetna" intentionally printed on my insurance card to mislead providers to submitting claims to them, when Web TPA is actually the one in charge?

Kentuckian here. Ran into the same problem at my primary care doctor when they couldn’t find anything to send the claim for my visit to, and they had to do a whole song and dance just to get Web TPA to square things away. Now it’s looking like the same thing is going to happen with my dentist. I visited them on August 1st, and just received what LOOKED like a bill requesting $268.00 for services rendered. Underneath the charges, there was “Est. Insurance” covering everything, which is (what I can only assume) going to be covered in some reimbursement check I’ll receive back.

But now I’m wondering if I’ll even get it back, because they submitted the claims to Aetna/Aetna Dental Administrators (which is printed on my insurance card as the medical and dental information), but Web TPA are the ones who are supposed to receive the claims.

The dentist office is closed today and on the weekend, so I can’t call them to get this straightened out until Monday. I already called Web TPA and they said they’d received no claim, which makes me think the claim has alreaedy been sent to Aetna Dental Administrators instead in error and I will NOT get this reimbursement.

Times are hard financially, and I was counting on getting this reimbursement. I can’t afford to just have $268.00 disappear out of thin air and not have insurance cover anything at all. Working for a retailer (slimy as they are), I’m almost inclined to think that they intentionally print their insurance cards out with this misleading information to providers so that they bill the wrong people and never actually have to pay anything unless the member presses the issue further, which by then becomes a whole headache to deal with.

Thoughts? What should I do?