Insurance Claim Dispute – Health insurance has a claim, but I didn’t get a bill, and provider says I don’t owe them

Hey fellow Redditors,

I'm seeking some advice on a health insurance claim dispute I'm having. I recently received a claim from a provider stating that I owe $290, but when I call the provider, they claim they have no record of the claim and that I don't owe them anything. I did do a telehealth appointment with this provider in the past, but the date of the claim is several months later for services that I didn't receive (some medical equipment and other stuff I don't recognize.)

The insurance company told me to talk to the provider to resolve the issue, and they said that they have no record of the claim and I don't owe them anything. but I'm confused about what's going on. If I do nothing, it seems to actually benefit me, because it uses up more of my deductible for "free". I would prefer to resolve this, obviously, but I'm trying to figure out what happens if this situation remains as is. If I do want to proceed further, I think I would talk to my insurance and possibly escalate to fraud or something.

Has anyone else ever had a similar experience? How did you resolve it? Should I try to appeal the claim or just let it go? Any advice would be greatly appreciated!

Thanks in advance for your help!

submitted by /u/Zinbiel
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