Insurance billed to collections after I appealed LAST YEAR.

Hi friends, apologies if this is the wrong sub and it’s ok to remove the post if needed, however, I just really need some sort of guidance because these things give me major anxiety and it’s difficult to mitigate for me.

So here’s the story:

I went through my insurance at the time two years ago to get lab work done through LabCorp. Someone messed up somewhere in billing/sending the lab work out of state to get it processed. I live in Texas, they have multiple locations in Texas, but for some reason they sent it out of state to Colorado/New Mexico.

Now, I had no idea about any of this until I received a bill from collections a year later (summer 2022) stating I “failed to pay.” However, before this, I never received one phone call, nor a single bill for this payment, granted I had no idea what I was being charged for in the first place.

After about 3 hours of calling collections, LabCorp, and the health insurance I had at the time, no one gave me an itemized receipt. However, the last phone call I had with this woman she was an angel. She spent the last hour helping me figure out what exactly went wrong and why I was being charged in the first place. She told me to fill out an appeal describing exactly what went wrong and told me to CC her and the appeals email at that time, and it should be solved within a few weeks. She told me to call every couple of weeks to keep up.

So I sent a very detailed email describing what happened and told them this woman who helped me needed a raise.

I called a couple weeks later “working on it” and another couple weeks “working on it” and this was a cycle that lasted a couple of months with no feedback at all. I didn’t get a single phone call nor a letter of anything. So I assumed it was resolved.

Fast forward to this year (2023), I saw that somebody either did a hard credit check on my account or something similar, because my score went down like 80 points however, I also opened up a new credit card account at the time so I wasn’t sure what exactly was going on.

I created an Experian account and then I saw my credit score drop 100 points. It was 780 and now it’s 680, because it’s the same people who are trying to bill me for what I appealed the year before. I quickly disputed the case on Experian, however, I’m not sure if I need to take any other extra steps here. The case is currently open from the documents that I provided.

Does anyone have any advice, should I call my previous health insurance’s corporate or do I call LabCorp corporate? I’m just really frustrated and I can’t believe I’ve been doing this for almost 2 years now.

Any advice or guidance would be greatly appreciated.