Hospital hasn’t fixed an ER bill – do I call again? Getting Collections texts
I'm in MN, USA. I was hit by a car in February. I was a pedestrian in the accident and luckily qualified for PIP coverage for up to $20,000 for my medical bills. It was a hit and run and the car had been stolen so there's never going to be any additional funds from the other side, but luckily my injuries weren't too great and $20,000 should cover it.
My initial emergency room visit was at the beginning of February, and I called the hospital the next day with the claim number from my car insurance so that the visit could be billed to the PIP coverage rather than my personal health insurance company. Somewhere in that billing process, a number was entered incorrectly and my bill was sent to the wrong insurance company. It was rejected, sent back, and then billed to my health insurance. It is now the end of April, and that initial emergency room bill has been sent to a collections agency, along with a few other bills that I have had to call and correct. This company now has my correct insurance claim number on file.
I have called the hospital's billing department three times and they have assured me that they have fixed the billing issue for that initial emergency room visit and that it has now been sent to my PIP car insurance so that it would be covered by that $20,000. However, I am still getting notifications from the collections agency encouraging me to pay the bill out of pocket.
Should I call my insurance company? Is the hospital's billing department to blame here? Should I call them again and just try to push this up the ladder? Is there some other problem that's happening? I'm really annoyed because one person put a number in wrong and it has led to almost all of my medical bills being rejected and me having to call this department multiple times. Would it be helpful to contact my claims adjuster and see if the bill has been sent to her? Do I reach out to the collections agency to let them know that the bill was incorrectly sent to them? Is there a different solution?
If you have any advice about how to proceed in this situation and who to contact, please let me know! I appreciate your expertise and advice.
submitted by /u/Uffda34
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