HMSA vs WebTPA

I have to choose my plan for the year and I currently have WebTPA (which is technically Aetna) but apparently my employer offers HMSA (Hawaii Medical Service Association, I am not in Hawaii but I guess they expanded to where I am) and I’m unsure if I should switch. Both are PPO plans, but I’m honestly unsure what to look for to figure out which plan works for me. WebTPA is pretty slow and while I haven’t had any major issues, it was anxiety inducing waiting like 3/4 months for a bill to finally come in even though the EOB was available very quickly so I was afraid of a late payment or something.

HMSA offers $0 deductible for in-network which is good, whereas there’s definitely a deductible owed with WebTPA. But I’ve honestly not used more than the prescription service (CVS) and went to get a physical done last year. I have no experience with any major health issues so I just look at all this and go “which is good??”

I am so sorry, this is probably poorly worded but I used to have Blue Shield (which HMSA is apparently a part of) but then they got rid of it and went through WebTPA to which aside from super slow service, I haven’t had too many issues although the deductible was a new thing for me because I was used to just paying my Copays for things when I had Blue Shield. So I guess my question is what should I be looking for to determine which is good for me? I don’t have a PCP or any doctors that I’ve been using consistently to also see who is in-network. I’m 34f, if that helps any.