Help- adding a dependent to account

This may be an easy fix but I’m all kinds of jumbled and need someone to explain it to me like I’m 5.

I have Anthem Pathways through the marketplace. We used a company to help us get that insurance. So already my mind is boggled…so many moving parts.

I have an account on Anthem that lets me see EOBs for myself. These EOBs are important because I use them to upload to the company I mentioned before in order to get reimbursed through my workplace. Still with me?

I want to be able to add my son’s EOBs because that will help us reach our family OOP faster. Problem is, I haven’t been receiving his EOBs. I figured I would add him as a dependent on my Anthem account and could get those.

No such luck. After looking and looking for a way to do this, I emailed Support. They told me that since I have a plan through marketplace, I need to call something called the Exchange?? What is that?? And that they will review something, send it over to Anthem, and then I can put my son on and see all his info.

Please break this down for me. What does it all mean? What do I need to do in order to get his EOBs? Why is this all so effing complicated?

I hope I gave enough info. Please let me know if there is something missing that could help me.

Thank you so much in advance.

submitted by /u/Grouchy-Cheetah7478
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