Express Scripts screw ups have cost me $350 in doctor messaging fees

Do I have any recourse to reduce these messaging fees or have them covered in any way since I did not in fact end up with any medication in hand and have symptoms because of it. Story below:

I have had to message my doctor about 15 times in the past two weeks and have called Express Scripts 12+ times and tried to have the script filled at Walgreen’s and Amazon Prescription Services too. No one can get this filled properly and Express Scripts gives me conflicting stories and claims my insurance keeps rejecting things and they keep cancelling the scripts so at this point I can’t even get the generic that doesn’t work filled.

I think my insurance stopped covering doctor messaging after the pandemic, perhaps? I hope it counts towards my deductible. I have a message into Medica to check on this. I don’t have an EOB yet just charges on the clinic account.

Would phone calls be a lesser charge than using the MyChart messaging system? I could try to talk to the office NP or even go in for NP visits instead.

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Extra unnecessary info:

In case you are wondering, I have a med where the generic was not working for me (it’s a patch that I can literally not get to adhere) and I need the name brand or a different named generic – the name brand is out of stock for unspecified amount of time. My insurance needs an approval for any named prescription and apparently also won’t cover drugs if they are named in the prescription, even generics. And if the script names a drug, I have to get a pre-approval and even then they still charge me the retail cost for the drug? (My drug benefits changed this year for the same plan I had previous years.)