Consumer experience in US Healthcare is the worst
The consumer experience in US healthcare is a hot mess. And here's why: when patients aren't directly paying for their care, the system doesn't bother catering to them. Instead, it's designed to please the real paymasters – health insurance companies and self-insured employers.
The logic goes like this: if patients aren't the ones opening their wallets, why should hospitals or providers care about making them happy? It's the insurance companies that call the shots, deciding where patients can get care and how much it'll cost them. That means the usual market forces that drive innovation and customer-centricity are nowhere to be found.
It's like trying to run a restaurant where the customers don't pay the bill. Would you still care about serving up a great experience? Probably not. And that's exactly what's happening in US healthcare – a system that's fundamentally broken from the patient's perspective.
Imagine a healthcare giant born from the union of UnitedHealth Group and Apple. This powerhouse would combine UHG's comprehensive, vertically integrated approach to healthcare with Apple's legendary consumer experience and brand loyalty.
The result? A company that would revolutionize the industry, making it the most sought-after healthcare provider globally – even if it only operated in the US. Employees would beg their employers to offer this plan, while seniors would jump at the chance to enroll in its Medicare Advantage program.
This game-changing company would set a new standard, leaving all others in its wake.
This was an excerpt from a newsletter and I couldn't agree more. What do you all think?
submitted by /u/Soft_Inspector2398
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