Confused about plan discount and deductible

Hi everyone.

I had an appointment with a clinic and I had to pay $300, collected the day of the appointment. I know I will need a lot of care this year so I'm trying to hit my deductible, so I wasn't too upset about having to pay the $300.

The clinic ends up billing my insurance for the $300, and my insurance (UHC) sends the clinic a letter asking to prove why I needed the services (I'm told this is pretty common) and that they had 90 days to respond.

Less than a week later, the claim shows up on my insurance, and it says "plan discount $300". I contacted UHC and was told the clinic didn't respond so they just "wrote off" the $300. But now, it doesn't count toward my deductible because they wrote it off, but I'm still out $300.

UHC told me to contact my clinic for a refund, and my clinic says no refund is due and that "if they billed it wrong they'd need to correct it" whatever that means. So now idk what to do. It's not even that I'm out $300 that's the issue, it's that it doesn't even count toward my deductible now. And yes, the clinic is in network and all the other services I've received there have been mostly or partly covered. Any suggestions on what to do from here? Has anyone dealt with this before? Thank you.

submitted by /u/Ok-Sea1536
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