Cigna and Quest Diagnostics

hi all, I don’t post too much but something frazzled me to bits that I figured I should ask reddit.

I saw my PCP for a physical and got my wellness women’s check up/pap smear in June of this year. Because I had Shingles prior to my visit, my doctor recommended I get a blood work done. I was also overdue on my pap which is why that was done as well. Circle to yesterday, I checked my Cigna account and saw three claims from Quest Diagnostics. Each $1242.81 + $311.40 +$331.15 for my blood work and pap smear.

I called Cigna as soon as I saw the claims and the person on the phone told me that it looks like these were “made in error” since my doctor is covered and I was in state. She said she would submit them for review (I never received an appeal #).

I then received three bills today from Quest with the same amounts. I called Quest, got a robot telling me to call my insurance. So I called Cigna again and asked if they had reviewed the appeal. The person on the phone didn’t know what I was referring to. I explained to her the situation and she said that my doctor sent the tests to a Quest lab that isn’t covered by my insurance. I told her that Cigna specifically partners with Quest now and has been for the last couple of years. I also told her my doctor never notified me and I didn’t consent to that happening to which she said “your doctor wouldn’t tell you if they do this.” She then submitted an appeal and gave me the claim numbers.

Does anyone have any experience with this? To me, it seems like this is a big error on Cigna’s part (especially given the current lawsuit with them). Just want to know if there is any legitimacy to this. Thanks for reading!